1. Don't fix it — don't charge for it
If we can't solve the problem, you pay only $89 for the visit and analyzer. Labor — nothing. That's our incentive to get it right.
If we don't fix it, you don't pay — that's not a slogan, it's our rule
Didn't fix it? You pay only $89 for the diagnostic visit. Labor — zero. Plus a 90-day warranty on all work and parts. That's our accountability.
Three layers of guarantee
2. 90 days on all work
Same problem comes back within 90 days — we return at no charge. Parts and labor both covered, no exceptions.
3. Check-in call at 30 days
We call you a month after the repair to make sure everything's still running. If something's off — we come back, no questions.
How this plays out in real life
Scenario 1: We couldn't find the cause
Happens in about 3% of calls. You pay $89 for the visit — Dmitry earns nothing on the labor. He's motivated to figure it out.
Scenario 2: We fixed it, but the same problem came back a week later
Call us. We come back free. Replace the part if needed. No debate about whether you "did something to it."
Scenario 3: Different problem shows up 60 days later
We replaced the thermostat — now the drain is leaking. That's a new failure, not covered by the warranty. Warranty covers what we worked on.
Scenario 4: 90 days have passed
Warranty's expired. But Dmitry remembers your machine — call anyway. Repeat customers get a discount.
Why we're not afraid of this guarantee
The analyzer shows the exact failure in 5 minutes — no guessing. That's why 95% of repairs hold. When we're wrong — we cover it. Keeps us honest.
95
%
fixed right the first time
3
%
couldn't repair
2
%
warranty callbacks
What's NOT covered
Failures unrelated to the repair
We replaced the thermostat — then the drain leaked a month later. That's a separate failure, not covered.
Tampering after the repair
If someone else opened the appliance after our visit, the warranty is void. Protects against damage we didn't cause.
Power surges and acts of God
Board fried by a lightning strike — that's an insurance claim, not a warranty claim.
Guarantee questions
$89 — covers the visit and the analyzer. If you approve the repair, it's credited toward the total — you don't pay it twice. If you decline the repair, you pay only the $89.
Both. Defective part — we replace it free. Work done incorrectly — we redo it free.
Within 90 days — no trip charge, no diagnostic fee, no labor charge. Completely free. That's on us.
Yes. Major components (compressor, motor) get a 6-month warranty. Standard repairs — 90 days.
In the receipt after the repair. Dmitry leaves a paper receipt with the work description, replaced part, and warranty period written on it.
Useful pages
Ready to get it fixed — risk free
One call — fixed or you don't pay
✓ Diagnostic with analyzer: $89 (credited toward repair)
✓ Flat-rate labor — no surprises
✓ If we don't fix it, you don't pay
✓ 90-day warranty + check-in call at 30 days
7725 Gateway, Irvine, CA 92618
Пн-Пт 8:00-19:00
Ph: (949) 739-8878