Scotsman stopped making nugget ice? We'll fix it

Prodigy Plus has a self-diagnostic LED panel. Write down the code and call — we can often pre-diagnose the issue before arriving. Most error codes resolve in a single visit.

Yes. We travel to restaurants, bars, offices, and medical facilities within Orange, Irvine, Tustin, Santa Ana, Anaheim, Costa Mesa.

Almost always — yes. A built-in undercounter ice maker costs $1,700–$7,000. It's integrated into your kitchen, which means replacement involves removing the cabinet panel, plumbing, drain routing, and fitting a new model. Average repair cost: $200. Even a costly $400–$800 repair is far less than a full replacement.

Every 6–12 months, depending on your local water hardness. Orange County water is moderately hard. Mineral buildup is the #1 cause of ice maker failure — it clogs the water distribution, reduces heat transfer, and affects ice taste. Regular descaling can add years to the machine's life.

No. Countertop models (GE Opal, Igloo, Frigidaire Countertop) cost $100–$400. A service call would cost more than a new unit. We specialize in undercounter built-in and freestanding models starting at $1,000.

$89 — covers the trip, visual inspection, and pressure/temperature checks. If you book the repair, $89 is credited in full. If we don't fix it, you don't pay.

Simple rule: if the repair is under 40% of the replacement cost, fix it. For built-in models ($2,000–$5,000), that means repairs up to $1,500–$2,000 still make financial sense. Factor in the cost of panel removal, installation, and 2–4 weeks lead time for a new unit.

Exception: if the compressor has failed on a machine over 15 years old, we'll look at it together — sometimes replacement is the smarter call.

Parts for mass-market brands (KitchenAid, Whirlpool, EdgeStar, GE) — in the van, same-day repair. For premium brands (Sub-Zero, Hoshizaki, Scotsman) — we order from authorized distributors, 1–3 business days. We never use generic substitutes on premium equipment.