Terms of Service

These Terms of Service ("Terms") govern your use of onevisitrepair.com (the "Site"), an online service for requesting and booking appliance repair under the name One Visit Repair, and the repair visits booked through it. "We", "us" and "our" mean the One Visit Repair Site and booking service. The repair itself is carried out by an independent licensed appliance repair company (the "Service Provider"). For visits in Orange, Irvine, Tustin, Santa Ana, Anaheim, Costa Mesa the Service Provider is currently ExpressCare Solutions LLC, a California limited liability company registered at 2 Flagstone, Apt 733, Irvine, CA 92606 (license A51277).

By visiting the Site, booking a service, or otherwise engaging with us or the Service Provider, you agree to these Terms. If you do not agree, please do not use the Site or the services.

1. Services

The Service Provider performs on-site diagnosis and repair of household appliances (refrigerators, dryers, ice makers, wine coolers, and similar) within its published service area: Orange, Irvine, Tustin, Santa Ana, Anaheim, Costa Mesa. The repair agreement is between you and the Service Provider; the Site passes your booking request to the Service Provider so that it can confirm the visit. Services are limited to non-commercial residential use unless the Service Provider agrees in writing to a commercial scope.

The Service Provider may decline to service any appliance that is unsafe, illegally modified, installed in violation of code, or beyond economic repair.

2. Booking, Quotes & Pricing

• Quotes given over the phone or before on-site inspection are estimates only. The Service Provider gives a firm written quote after on-site diagnosis and before any chargeable work begins.
• You authorize repair work either verbally or in writing. By authorizing work you agree to pay the Service Provider the quoted amount upon completion.
• Payment is due at the time of service. The Service Provider accepts cash, major credit cards, and electronic transfers, and does not extend credit.
• Travel/diagnostic fees, where applicable, are disclosed before booking.

3. Cancellations and Rescheduling

You may cancel or reschedule a booking at any time before the technician is dispatched without charge. Last-minute cancellations (within 1 hour of the scheduled arrival window) may be subject to a trip fee equal to the diagnostic fee.

The Service Provider may need to reschedule due to weather, parts availability, or emergencies. In that case it will contact you as soon as possible.

4. Warranty

The Service Provider warrants its labor for 90 days from the date of completion. If the same defect it repaired recurs within that period, it will return to repair it at no additional labor cost. Replacement parts are covered by their manufacturer's warranty. The warranty is given by the Service Provider; the Site does not itself repair appliances or give repair warranties.

The warranty does not cover: damage from misuse, power surges, unrelated failures, work performed by third parties after the Service Provider's visit, or pre-existing conditions disclosed before work began.

If we don't fix it, you don't pay: if the Service Provider cannot fix the appliance it was booked to fix, you do not pay labor for that visit. Parts already ordered or installed at your authorization remain payable.

5. Customer Responsibilities

• Provide accurate appliance information (brand, model, symptoms) when booking.
• Provide safe access to the appliance and a working power supply.
• Disclose any prior repair attempts or known defects.
• Be available, or have an adult representative available, during the agreed service window.

6. Limitation of Liability

To the maximum extent permitted by law, the total liability of the Service Provider and of the Site arising from any service booked through the Site, whether in contract, tort, or otherwise, is limited to the amount you paid for that service.

Neither the Service Provider nor the Site is liable for consequential losses such as spoiled food, lost rental income, or downtime, except where such liability cannot be excluded under California law.

Nothing in these Terms excludes liability for fraud, gross negligence, or anything that may not be excluded under applicable law.

7. Site Content and Names

The text, images, logos, pricing data and other content of this Site may not be copied, scraped, republished, or used for commercial purposes without our written permission. Nothing on the Site gives you any right in the name One Visit Repair, its logo, or the Site content. Brand names of appliance manufacturers are the trademarks of their respective owners and are used here only to describe the brands that may be serviced. The Service Provider is identified on this Site only so that you know who performs the repair; that identification does not state or transfer ownership of the Site, its name, its logo or its content.

8. Privacy

Your use of the Site is also governed by our Privacy Policy, which describes what data we collect, how we use it, and your rights under California law.

9. Governing Law & Disputes

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Any dispute will be resolved in the state or federal courts located in Orange County, California, and you and we consent to that jurisdiction.

Before filing a claim, please contact us at info@onevisitrepair.com so we can try to resolve the matter directly.

10. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date above reflects the most recent revision. Continued use of the Site after changes constitutes acceptance of the revised Terms.

11. Contact

One Visit Repair — Site and booking service
Email: info@onevisitrepair.com
Phone: (714) 790-9961

Service Provider: ExpressCare Solutions LLC
Address: 2 Flagstone, Apt 733, Irvine, CA 92606
License A51277