If we don't fix it, you don't pay
That's not a slogan — it's our rule.
Didn't fix it? You pay nothing. Plus a 90-day warranty on all work and parts, and a check-in call at 30 days. That's our accountability.
Same-day service
Three layers of guarantee
Don't fix it — don't charge for it
If we can't solve the problem, you pay nothing — not for the visit, not for the analyzer, not for labor. That's our incentive to get it right.
90 days on all work
Same problem comes back within 90 days — we return at no charge. Parts and labor both covered, no exceptions.
Check-in call at 30 days
We call a month after the repair to make sure everything's still running. If something's off — we come back, no questions.
How this plays out
Scenario 1: We couldn't find the cause
Happens in about 3% of calls. You pay nothing — Dmitry earns nothing on that visit, so he's motivated to figure it out.
Scenario 2: We fixed it, but the same problem came back a week later
Call us. We come back free and replace the part if needed. No debate about whether you "did something to it."
Scenario 3: A different problem shows up 60 days later
We replaced the thermostat — now the drain is leaking. That's a new failure, not covered. The warranty covers what we worked on.
Scenario 4: 90 days have passed
Warranty's expired. But Dmitry remembers your machine — call anyway. Repeat customers get a discount.
Why we're not afraid of this guarantee
The analyzer shows the exact failure in 5 minutes — no guessing. That's why 95% of repairs hold. When we're wrong, we cover it. That keeps us honest.
What's NOT covered
Failures unrelated to the repair
We replaced the thermostat — then the drain leaked a month later. That's a separate failure, not covered.
Tampering after the repair
If someone else opened the appliance after our visit, the warranty is void. Protects against damage we didn't cause.
Power surges and acts of God
A board fried by a lightning strike is an insurance claim, not a warranty claim.
Common questions
What do I pay if you can't fix it?
Nothing. If we don't fix it, you don't pay — not for the visit, not for the analyzer, not for labor.
Does the warranty cover parts and labor both?
Both. Defective part — we replace it free. Work done incorrectly — we redo it free.
What does 'come back free' actually mean?
Within 90 days — we come back and fix it, parts and labor included. Completely free. That's on us.
Is there a separate warranty on compressors?
Yes. Major components (compressor, motor) get a 6-month warranty. Standard repairs — 90 days.
Is this in writing?
On the receipt after the repair. Dmitry leaves a paper receipt with the work description, the replaced part, and the warranty period written on it. The guarantee is given by the company that does your repair, currently ExpressCare Solutions LLC; the terms are in our Terms of Service.
One call — fixed or you don't pay
- Diagnostic with analyzer — the exact fault and a fixed price before any work
- Flat-rate labor — no surprises
- If we don't fix it, you don't pay
- 90-day warranty + check-in call at 30 days